Public Sector – Multi-Department Interview & Focus Group Transcription
Accurate, compliant transcription for government-funded research and consultation
A regional public sector organisation commissioned a large-scale consultation involving interviews and focus groups across education, housing, and healthcare. With multiple departments involved and data privacy requirements in place, they needed a transcription partner they could trust—not just to deliver clean transcripts, but to handle sensitive material with complete discretion.
100% compliance with internal and regulatory standards
All data handled securely in line with GDPR and organisational protocol.
4x increase in internal reporting speed
Departments could analyse findings and compile recommendations faster.
Streamlined communication across 3 government divisions
Consistent formatting and naming conventions allowed for seamless file-sharing and cross-team analysis.
Goals
Transcribe multiple interviews and focus groups across sectors
Maintain confidentiality and adhere to GDPR at every stage
Deliver transcripts ready for internal reporting and publication
Support accessible formats for use in stakeholder briefings
My Role
Project Management & Multi-Stream Transcription Workflow
Dedicated Transcribers for Government Language Nuance
Secure File Handling & Encrypted Delivery
Accessibility Formatting for Executive Summaries
What We Did
Designed a structured schedule to manage rolling submissions across departments
Created uniform templates to ensure consistency across all transcripts
Captured sector-specific terminology without assumption or abbreviation
Implemented a secure naming, storage, and delivery system with clear version control
Delivered reports ready for direct use in policy documentation and public briefings
Results in 6 Weeks
Project delivered 3 days ahead of schedule
Analysts reported greater clarity and reduced time spent on formatting or error-checking
Cross-department feedback cited the work as "a crucial asset in improving inter-agency collaboration"
Client retained my services for future research and public engagement projects
“Working with Adele brought clarity and structure to what could have been an overwhelming project. Her professionalism, attention to detail, and understanding of our compliance needs made the entire process seamless. The transcripts were accurate, well-formatted, and ready to use—saving our teams hours of editing and back-and-forth.”
